Priority Services Register

Anglian Water

Priority Services Register


Signing up to the Priority Services Register means we can provide FREE practical support, such as:

- Help if your water goes off
- Communication in your preferred language
- Send bills in different formats
- Help to protect you against bogus callers


Extra help support includes:
- Someone in my household is a pensioner
- Someone in my household is a child under 12 months

- Someone has communication needs (e.g. blind or severely sight impaired, deaf or deafened, speech impairment, sight impaired, hearing impaired)
- Learning difficulty (e.g. dyslexia, ADHD, autism)
- Difficulty with reading/writing
- Difficulty communicating in English
- Difficulty with understanding or concentrating

- Life changes (e.g. bereavement, recovering from hospital treatment, divorce)
- Reliant on medical equipment (e.g. home dialysis machine, feeding pump, portable oxygen, automated medication, oxygen concentrator)
Someone has a medical condition (e.g. dementia, mental health condition, physical impairment, poor sense of smell or taste, frequent showering or bathing is required, serious or long-term illness)

- A constant supply of water is required (e.g. Crohn's disease or a catheter user)


For further information, help and support, please call 08002 321951.
You can also visit the website.

Contact details

Organisation Anglian Water
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